Returns Policy

Return or Exchange: At Lou's Lot, we are happy to exchange or refund items within 14 working days of receipt. Items must be returned in their original condition, which includes any packaging or tags attached. All goods will be inspected on return. The item is your responsibility until it reaches us. We recommend that you send the parcel using a delivery service that tracks and insures you for the value of the goods. The cost of returning the item to us is your responsibility. We will issue a refund on receipt of the item, (delivery excluded). Please allow 14 working days for the refund to show on your bank statement.

Order Cancellations: Under the Ireland / United Kingdom Distance Selling Regulations you have the right to cancel your order for any item purchased from, for a full refund. Order cancellations must be made by email at

I received the wrong item: If the item you received is not what you originally ordered, please contact quoting your order number, your name and address, details of the product and we will arrange pick up of the item.